It’s really important that you read and understand our terms and conditions. Essentially it’s the contract between us as the ski school and you as the client.
We’ve kept it all simple and whilst these points are there to be adhered to, we are also prepared to be as flexible as possible to find a solution that works for you.
Upon booking, a deposit of 100% of the total booking must be paid. A booking is not considered fully confirmed until payment is received.
In the event of cancelation we have the following policy:
- Less than 48 hours notice: we cannot offer a refund
- Less than 7 days notice: a 50% refund will be offered. High season 14 days notice is required for a 50% refund.
- Over 7 days notice: A 100% refund will be offered minus an administration fee of 50 chf and any bank charges incurred. Over 14 days notice is required in high season for a full refund.
Circumstances beyond our control:
We cannot be held liable for adverse weather conditions, the breakdown of the lifts or any other incidents beyond the company’s control.
Fees for lessons with us will be reimbursed on a daily, pro-rata basis in the event of the complete closure of the Verbier and Bruson lift systems.
In the event of client accident or illness we can also reimbursed on a daily, pro-rata basis provided that the client presents a valid medical certificate.
Reimbursement will be calculated after your insurance cover.
In the event of clients arriving late, our ski instructors will wait 30 minutes. Unless they are made aware of anything to the contrary within this time, they will have to assume the client is not coming and the client will forfeit the day’s ski lesson.
As such we always recommend you have a contact number for your instructor or at least another member of the team.
In the event of late arrival the original start time of the lesson will still be used, and if the client wishes to make up lost time due to the lateness of the client then it is at the instructor’s discretion.
Accident and injury:
Element Concept Sarl does not accept any liability for accidents that happen during lessons or in relation to the delivery of these lessons. Clients are required to insure themselves for third party liability and to arrange a policy that provides for personal, medical and rescue insurance for skiing with a licensed and reputable insurer.
Element Concept Sarl does not insure clients of the ski school.
Lift passes and the necessary equipment are obligatory and are the responsibility of the client, not the ski school.
If clients book on an off-piste course it is the responsibility of the client to have the required safety equipment for the lesson as well as insurance that includes off-piste skiing. If the client does not have the correct safety equipment the instructor will not be able to take the client away from marked pistes.
Please contact us before your lesson if you have any doubts or questions about the required safety equipment.