It’s really important that you read and understand our terms and conditions. Essentially it’s the contract between us as the ski school and you as the client.
We’ve kept it all simple and whilst these points are there to be adhered to, we are also prepared to be as flexible as possible to find a solution that works for you.
Upon booking, a deposit of 100% of the total booking must be paid. A booking is not considered fully confirmed until payment is received.
In the event of cancelation we have the following policy:
- Less than 48 hours notice: we cannot offer a refund
- Less than 14 days notice: a 50% refund will be offered
- Over 14 days notice: A 100% refund of teh amount received will be offered, minus an administration fee of 50 chf
Our cancelation policy is used to protect the instructors in the ski school, As ski instructors we are all paid on an hourly basis, and when a lesson is cancelled at short notice it is very difficult (sometimes impossible) for that instructor to get replacement work.
As such we have created a cancelation policy that does not leave the instructor compromised in the event of late cancelation – they will still be paid or partially paid. We thank you for your understanding in this regard.
Circumstances beyond our control:
We cannot be held liable for adverse weather conditions, the breakdown of the lifts or any other incidents beyond the company’s control.
Fees for lessons with us will be reimbursed on a daily, pro-rata basis in the event of the complete closure of the Verbier and Bruson lift systems. However, it is incredibly rare for the entire lift system to close.
In the event of client accident or illness, your holiday insurance policy or personal insurance policy should cover the cost of your ski lessons. We can provide all details so that your insurance company has the full booking information.
At the company’s discretion we can reimburse lessons in the event of illness or injury, although we would normally use the ski school cancelation policy as a basis for this decision.
In the event of clients arriving late, our ski instructors will wait 30 minutes. Unless they are made aware of anything to the contrary within this time, they will have to assume the client is not coming and the client will forfeit the day’s ski lesson.
As such we always recommend you have a contact number for your instructor. Normally you will receive an email with the instructors name and number at the time of booking, but if in doubt please contact the main ski school number +41 79 272 52 30.
In the event of late arrival the original start time of the lesson will still be used, and if the client wishes to make up lost time due to the lateness of the client then it is at the instructor’s discretion.
Accident and injury:
Element Concept Sarl does not accept any liability for accidents that happen during lessons or in relation to the delivery of these lessons. Clients are required to insure themselves for third party liability and to arrange a policy that provides for personal, medical and rescue insurance for skiing with a licensed and reputable insurer.
Element Concept Sarl does not insure clients of the ski school.
Lift passes and the necessary equipment are obligatory and are the responsibility of the client, not the ski school.
If clients book on an off-piste course it is the responsibility of the client to have the required safety equipment for the lesson as well as insurance that includes off-piste skiing. If the client does not have the correct safety equipment the instructor will not be able to take the client away from marked pistes.
Please contact us before your lesson if you have any doubts or questions about the required safety equipment.